Chemonics seeks a Continual Improvement Analyst to support the USAID Global Health Supply Chain - Procurement Supply Management (GHSC-PSM) project. The analyst will manage and implement the GHSC-PSM process for control of non-conformance and opportunities for improvement, root cause analysis, and identification of corrective and preventive actions, in line with ISO 9001: 2015 quality management standard requirements. 

As part of the Quality Management department, the team offers a framework and tools to support Global Health Supply Chain Office (GHSCO) projects achieve project objectives and client satisfaction. The team is responsible for facilitating process mapping to develop new procedures and work instructions, reviewing Quality Management System (QMS) documents, ensuring process changes in response to incidents and risk, and supporting continual improvement of project operations. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Responsibilities:

• Manage and implement the GHSC-PSM process for control of non-conformance and opportunities for improvement, root cause analysis, and identification of corrective and preventive actions, in line with ISO 9001: 2015 quality management standard requirements
• Contribute to the development and implementation of the roll-out GHSC-PSM process for project risk management, in line with ISO 9001:2015 quality management standard requirements
• Lead incident and risk management training for GHSC-PSM staff at Headquarters and Field Offices
• Maintain an incident management system to document incidents and opportunities for improvement, track status of submitted issues, monitor status of open incidents and actions, generate performance reports, and maintain supporting documentation
• Leverage reported risks, incidents, and improvement opportunities to support continual improvement across GHSC-PSM by helping teams across the project to define and document the problem, facilitating problem-solving meetings, supporting the development of corrective action or mitigation plans, and documenting issue resolution
• Facilitate process improvement projects born out of incident and risk management initiatives
• Leverage technical understanding to identify and implement solutions to identified issues
• Work across units to identify relevant stakeholders to participate in problem solving meetings and create improvement or mitigation plans, ensuring that identified issues or improvement opportunities do not evolve into permanent problems
• Maintain incident data, conduct trend analysis, and report on incident management and risk mitigation efforts, as needed
• Follow up on outstanding actions, initiating escalation, as appropriate
• Use continual improvement data as an input to the management review of the QMS
• Work with the QMS Specialist to ensure that changes to PSM processes identified through the incident and risk management system are captured in QMS documents
• Lead incident and risk management training for GHSC-PSM staff at Headquarters and Field Offices
• Develop and distribute incident and risk reports for problem solving team review and approval, and update reports as needed following completion of agreed actions
• Ensure that QMS documents pertaining to Non-conformance Management, Corrective Action, and Risk Management processes are current, approved, and meet ISO 9001: 2015 requirements
• Perform other duties and responsibilities as required