Details
Posted: 05-Aug-22
Location: Orlando, Florida
Type: Full Time
Preferred Education: 4 Year Degree
Categories:
Operations
Years of Experience:
5 - 10
Preferred Education:
4 Year Degree
The Orlando Utilities Commission (OUC) – The Reliable One, an industry leader as the second largest municipal utility in Florida, is looking for a Supervisor, Technology Products to be part of our growing team in the Information Technology Division.
We are looking for a skilled information technology professional with in-depth experience involving the usage and configuration of Customer Information System (CIS) applications, providing analysis and support of business operations utilizing advanced business applications.
In this role, you will serve as a subject matter expert across the Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems.
OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.
The ideal candidate will have:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or related discipline from an accredited college or university.
- Minimum seven (7) years of progressive experience in providing analysis and support of business operations utilizing advanced business applications, to include:
o Minimum of five (5) years in a role involving usage and configuration and/or development of CIS and other utility applications (e.g. CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation; and
o Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts
- Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (Preferred)
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:
- Competitive compensation
- Low cost medical, dental benefits, and paid life insurance premiums with no probationary period
- Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
- Paid vacation, holidays, and sick time
- Educational and professional assistance programs;
- Paid memberships in professional Associations;
- Paid conference and training opportunities
- Free downtown parking
Click here to view our Benefits Summary.
Salary Range: (Based upon experience)
Location: 100 W Anderson St, Orlando, FL 32801 USA
Please see below a complete job description for this role
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Job Purpose:
Responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to client interface, system incident triage, solution development, release coordination, environment coordination, quality assurance coordination, product vendor interface, IT Operations interface, on-call support; staff development; performance evaluations.
Primary Job Functions:
- Supervise and lead the work of an assigned Technology Product Delivery team in day-to-day activities; participate with the management in establishing accountabilities, goals, & objectives;
- Balance team workload and help to ensure effective team outcomes and deliverables; ensure all team tickets (IT Requests) are managed, completed and documented by department’s Service Level Agreements;
- Serve as a subject matter expert across the Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems;
- Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes;
- Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades and/or replacing existing applications;
- Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing; prepare workload planning/capacity; directly manage individually assigned projects;
- Provide product management leadership across the team; provide expertise and consultation for all components in core assignment; apply understanding across operational areas of OUC and interactions with Meter to Cash systems; directly manage and/or provide back up to individually assigned products;
- Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives; delegate assignments and authority as appropriate;
- Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions;
- Ensure compliance with OUC safe work practices and foster a cohesive environment;
- Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance;
- Advocate and monitor application changes implementation to be in compliance with change management committee governance;
- Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps,
- Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meeetings;
- Establish and manage collaboration tools (i.e. SharePoint, Share drive);
- Perform other duties as assigned;
Operations Assignment:
- Provide leadership in needs assessment and the elicitation of functional requirements for application software using structured user interviewing techniques;
- Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques;
- Lead team to design and execute test plans for unit, integration and user acceptance tests;
- Develop and maintain documentation regarding system functionality: document all issues and their resolution; review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes;
Technology Assignment:
- Provide leadership in needs assessment and the elicitation of technical requirements for application software using standard system and development methodology techniques;
- Define and document system logical view, general requirements and proposed logical view of structural and technical changes;
- Lead team to design and execute requirements, integrations, and environment to define and support end-to-end testing;
- Develop and maintain documentation regarding system functionality: document all issues and their resolution; maintain general development accepted practices and naming conventions to ensure quality; develop and maintain architectural diagrams and other generally accepted system documentation review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes.
Education/ Certification/ Years of Experience Requirements:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or related discipline from an accredited college or university. [Required]
- Minimum seven (7) years of progressive experience in providing analysis and support of business operations utilizing advances business applications, to include:
o Minimum of five (5) years in a role involving usage and configuration and/or development of CIS and other utility applications (e.g. CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation [Required]
o Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts [Required]
- Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (Preferred)
Technical Requirements:
- Working knowledge of all, but not limited to the following:
o Assigned technology product and/or enterprise applications (i.e. Oracle EnterpriseOne, Oracle Customer Care & Billing System, Oracle Meter Data Management, Oracle Smart Grid Gateway, Elster Energy Axis, EMC Documentum Enterprise Content Management System, Unify Telephony, Unify Unified Communications, Interactive Voice Response (IVR), Business Intelligence (BI), data warehouse, Enterprise Service Bus (ESB), and other related key systems);
o Java and SQL;
o Budget reports;
o Request for proposals (RFPs) and contracts;
o Analysis of utility operations and infrastructure practices;
o Utilizing, researching, and piloting new technologies;
o Project management;
o Technology product management;
- Familiarity with all, but not limited to, the following:
o Supervisory responsibilities to include: preparation of performance evaluations, reviewing time sheets and attendance records, summary of work produced, monitoring SLA (Service Level Agreement), and key performance metrics;
o Outside and inside contacts to carry out organization programs or occasional contacts;
- Effective interpersonal, active listening, and written and verbal communication skills;
- Skills related to motivation, encouragement, develop, and resolving conflicts of employees;
- Ability to:
o Organize and prioritize;
o Lead, coach, and evaluate teams and assigned staff;
o Evaluate business processes and identify opportunities for technology solutions and/or enhancements;
o Make decisions effectively;
o Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled
The ideal candidate will have:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or related discipline from an accredited college or university.
- Minimum seven (7) years of progressive experience in providing analysis and support of business operations utilizing advanced business applications, to include:
o Minimum of five (5) years in a role involving usage and configuration and/or development of CIS and other utility applications (e.g. CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation; and
o Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts
- Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (Preferred)
