Quench USA, Inc. is a provider of filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers to approximately 50,000 institutional and commercial customers, including more than half of the Fortune 500. Headquartered in King of Prussia, PA, Quench has sales and service operations across the U.S. Quench is a subsidiary of AquaVenture Holdings (NYSE:WAAS), a multi-national provider of Water-as-a-Service™ solutions that provide reliable, cost-effective, and sustainable clean drinking and process water.

We are seeking a key contributor to join our team as a full time Field Service Manager servicing our Miami, FL market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD) and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).

Essential Functions

• Management of a team of 5-11 Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Regular and reliable attendance