San Francisco, California
Queens, New York
Spokane, Washington
Posted: 16-Nov-23
Location: Yonkers, New York
Type: Full Time
Salary: $125,000
Required Education:
With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.
As a national service industry provider, we are seeking a Quality Director to join our team. This role is responsible for the development and implementation of the company-wide Quality Management System (QMS), and all of its components as they apply to operations at all corporate and client locations. This includes maintenance & further development of all SOPs/tools/systems to meet client and regulatory agencies' requirements for manufacturing, lab, research and development, and any other spaces requiring SOP compliance. It also includes any other quality activities and results through successful training and influencing of operations staff.
The Quality Director will work closely with the A&A Management, and act as the company’s representative with client(s) and thier quality and manufacturing groups to align site operations with the client quality and compliance programs and all regulatory agency requirements. This also includes creation and tracking of required data and information to be presented in periodic client business review meetings (i.e., Quarterly, Semi-annual or Annual Business Reviews).
This role will be responsible for all phases of the Facilities Quality Management System at all sites, including but not limited to self-performed or outsourced service delivery models. As a result, location of the position is flexible, however local to the corporate HQ in Yonkers, NY is preferred.
Essential Duties and Responsibilities:
- Develop facility quality control procedures using Statistical Process Control (SPC), Hazard Analysis, and Critical Control Points (HACCP) Root Cause Analysis and Total Quality Management (TQM) principles that ensure quality and production requirements are met.
- Ensure that complete and accurate records are maintained locally for all Authorities Having Jurisdiction (AHJ) requirements and quality programs within the facility through operational staff and/or the management of quality department staff members such as compliance specialists.
- Monitor and audit A&A service delivery processes with regard to their impact on quality and make recommendations of process changes as necessary to meet quality standards.
- Serve as the primary A&A liaison during internal or external account-wide communications; respond to requests for information, coordinate on-site resources, and provide subject matter expertise.
- Investigate and resolve customer quality complaints or non-compliance. Document the issue, investigation, conclusion, and any recommendations for customer or company actions. Collaborate with customers to achieve a full resolution. Ensure the status of all compliance findings are driven to a conclusion within the allotted timeframe. Communicate the status to applicable parties as required.
- Compile and analyze quality performance data to identify areas for operational improvement. Develop reports and reporting processes for data and resulting analysis and recommendations to be delivered to management.
- Participate in project teams such as the development of new procedures/processes or the utilization of new equipment by providing analyses on quality impact and needs.
- Hire, train, develop, discipline, and terminate quality department staff.
- Maintain personal knowledge of current and developing FDA regulations, food, medical device manufacturing, pharmaceutical or any other applicable client industry trends as they relate to A&A service delivery.
- Join and be an active member of the Society of Quality Assurance (SQA), American Society for Quality (ASQ) or other applicable quality industry associations.
- Perform other duties as assigned.
Education, Training, and Experience:
- Bachelor’s degree in Food Science, Animal Science, laboratory science, engineering, facilities management or related field.
- At least five years of supervisory or management experience in food, beverage, medical device or pharmaceutical manufacturing, preferably in Production, Quality Control, Inspection, or Sanitation/Facilities Management is preferred.
- Knowledge of Good Manufacturing Practices (GMP), hazard analysis and critical control points, lean manufacturing, and other quality and manufacturing principles.
- Ability to communicate effectively in writing and verbally with employees at all levels of the organization.
- Ability to work with and influence employees at all levels and to motivate direct reports; specifically mentoring and coaching individuals and, identifying short- and long-term development needs, and providing appropriate support.
- Ability to manage multiple priorities at one time using effective organizational skills and judgment in an environment of frequently changing circumstances and ambiguity.
- The ability to manage projects such as program rollout to the operations team is a must. Experience using Smartsheet or a similar project management tool is preferred.
- Ability to use the Microsoft Office suite of applications, specifically using Word to create and modify documents, Excel to record data and calculate results, Outlook to communicate internally and externally, and PowerPoint to present findings internally and to the client.
- Operating knowledge of Visio or another software for creating process maps is advantageous.
- Ability to anticipate needs, prioritize tasks, and complete assignments accurately, timely and independently.
- Candidates with Quality Certification or Credentials will be preferred.
