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Ball State University

Muncie, Indiana

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Thorlabs

Sterling, Virginia

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Oxford, Mississippi

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National Nuclear Security Administration

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Texas New Mexico Power

Alvin, Texas

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Olympia, Washington

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Little Rock, Arkansas

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Turlock, California

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New Smryna Beach Utilities

New Smyrna Beach, Florida

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Thorlabs

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Baytown, Texas

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Chicago, Illinois

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Los Alamos National Laboratory

Los Alamos, New Mexico

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Hudsonville, Michigan

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York, Nebraska

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PATASKALA, Ohio

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Moore Engineering Company

Lancaster, Pennsylvania

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Illinois Environmental Protection Agency

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Illinois Environmental Protection Agency

Springfield, Illinois

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Illinois Environmental Protection Agency

Springfield, Illinois

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Chief Customer Experience Officer
PURPOSE OF POSITION The Chief, Customer Experience Officer will oversee the strategic planning, development, and implementation of the SCRRA’s communication and marketing plans, campaigns, and activities to align with the Agency’s vision and goals. This position will be responsible for bringing the Agency’s message to the public, driving public awareness, and increasing ridership. Additionally, this position will provide oversight and leadership for SCRRA’s Customer Experience Unit, which includes Customer Relations. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series. SUPERVISION EXERCISED AND RECEIVED Receives general oversight from the CEO and Board of Directors.


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