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The RMA Engineer is responsible for handling customer problems both internally and externally. Problems can be anything from: defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, problems with customs etc. Works under general supervision. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.   Essential Job Functions include the following, but are not limited to: Manages a wide variety of customer related queries - cancellation or processing of returns/ replacement deliv