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Director, Operations
Director, Operations, Gartner Inc., Stamford, CT. Lead advanced analytics and reporting to drive client retention, new client growth, and productivity improvement for sales and service associates. Work with stakeholders to deliver data driven decision making for the business. Drive innovation for new analytics providing new business ideas and strategies. Develop processes to deliver multiple requests and demonstrate measurable business impact. Collaborate with reporting and analytic teams to problem solve data quality and governance issues and be able to identify advanced analytics methodologies. Design and develop analytics to provide visibility on leading indicators for metrics/KPIs. Develop analysis to understand co-relation between Service Delivery Associates (SDA)


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