Thorlabs continues to grow its presence in the photonics marketplace. The inside sales engineer will work as a part of a broader technical sales and services team to qualify technical requests, execute and inform sales campaigns, and manage leads and opportunities. Furthermore, this role will be a Liaison and account manager for key university and research organization and be responsible for the growth and development of these relationships. The Inside Sales Engineer will be responsible for driving and leading key initiatives central to their role as an account manager and can include coordination of technical talks, campus visits, and other outbound promotions.
Essential Job Functionsinclude the following, but are not limited to:
Utilize Technical Background and Understanding of Photonics Products to Qualify and Assist in the Progression on Incoming Requests
Works closely with university labs and department heads to coordinate visits, talks, and other events
Ability to understand customers technical and administrative needs and find a solution that meets or exceeds these needs
Develop sales leads and opportunities by researching and identifying potential accounts
Work closely with Thorlabs customers to build meaningful supplier/customer relationships and identify new opportunities to serve the clients needs
Work with business units and engineering groups to support the sales team needs
Work with global sales teams to deploy and manage sales campaigns within given regions, industries, or research fields
Commitment to monitor, update, and maintain CRM data including leads, opportunities, sales campaigns and customer follow-ups
May have opportunities to travel to tradeshows, customer visits or other Thorlabs entities
Appropriately communicate brand identity and corporate position
In addition to the essential functions and duties listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
The Company retains the right to change or assign other duties to this position.
3+ years in similar role with customer service, inside sales or business development
Demonstrated success in a customer-facing role where key targets needed to be met.
B.S. required, physics, engineering, or related sciences
Specialized Knowledge and Skills:
Excellent attention to detail
Excellent communication skills
Demonstrated time management and organization skills
Intermediate MS Office proficiency: especially Outlook and Excel, Expert proficiency in Excel, ERP/MRP systems or CRM is highly desirable
Is able to work under time constraints
Is willing to constantly learn new technologies, new applications and new developed products
Ability to fluently write and speak English
Travel to customers or tradeshows <10%
Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Thorlabs seeks to accelerate the forward movement of scientific discovery and advancement! As a vertically integrated manufacturer of photonics components, instruments, and systems, our vast product portfolio includes over 20,000 items, ranging from optics and optomechanical positioning components to imaging systems, many of which are customer inspired.
Photonics is the foremost technology driving innovation in science and engineering. As the number of technological innovations has grown, Thorlabs has extended its core competencies in an effort to play an ever-increasing role serving the Photonics Industry at the research end, as well as the industrial, life science, medical, and defense segments.
Headquartered in Newton, NJ, Thorlabs has grown to over 1800 employees with manufacturing and sales offices in the United States, United Kingdom, Germany, France, Sweden, Japan, China, and Brazil. As light-based technologies push into new markets, Thorlabs plans to enter early with the products and services required to ensure the ultimate success of our customers.