The purpose of this position is to provide analytical expertise in Production processes and facilitate strategy development using data to drive efficiencies and decision-making in Production.  With limited direction, this position is responsible for developing and applying advanced process engineering techniques, concepts and approaches to complex engineering problems. This position will provide technical assistance to a multidisciplinary staff on water treatment, water quality, monitoring, controls, and regulatory compliance matters. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical and managerial leadership on process improvements department-wide by ensuring staff has the resources and direction to do their assigned projects/tasks.
• Collaborate with operational workgroups, water quality, engineering and others to identify key projects, studies and needs for improved performance and service delivery.
• Provide technical assistance and services on water treatment issues and evaluate treatability of source water supplies based on raw water quality and treated water quality requirements and goals.
• Assist with selection of scientific/technical products, materials, and equipment for water treatment processes.
• Provide guidance to the Production Division on the technical components and data relationships involved in the AMI system, , computerized maintenance management system , record and information management system, water modeling software, and Supervisory Control and Data Acquisition (SCADA) system implementation.
• Review and oversee a standardized methodology and format for creating and updating standard operating procedures pertaining to the Production Division. Take the lead in creating processes to ensure that a comprehensive set of SOPs is defined, developed, reviewed, and updated as applicable.
• Routinely oversee work group activities, department facilities and equipment; review problems, concerns and issues; and make appropriate recommendations to management staff.
• Oversee the systems training materials and provide training to division end-users for new and existing division systems, processes, and procedures.
• Develop descriptions, calculations, and costs for physical/chemical processes such as softening, coagulation, and filtration and advanced treatment processes such as membrane filtration and ozone.
• Support multiple projects with complex technical challenges.
• Self-manage budget, schedule, and quality requirements for assigned tasks.
• Encourage teamwork and foster an environment that will strive for continuous improvements.
• Stay abreast of technological changes or advancements; read and interpret technical publications and manuals; research new resources, programming and processes.

Other Duties

• Performs other job duties as assigned.

Customer Service Commitment

WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers.  Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day.  Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.

Core Competencies

These key core competencies are expected to be demonstrated by each employee at WaterOne:

• Communicates Effectively – Demonstrates ability to listen and express oneself effectively and shares information as appropriate for the position needed to perform the job effectively.
• Conscientiousness – Expresses the motivation to perform one's job in a careful, thorough way that adheres to the standards of honesty and integrity.
• Customer Focus – Demonstrates a concern for satisfying both internal and external customers and builds collaborative relationships with customers and stakeholders.
• Interpersonal Savvy – Demonstrates the ability to effectively coordinate with others to achieve goals and solve problems by maintaining flexibility and open mindedness.
• Problem Solving/Drive for Results – Demonstrates the ability to find solutions to complex problems and consistently achieves results, even under tough circumstances.

Position Competencies

In addition to the core competencies, these key competencies are expected to be demonstrated by each employee in this position:

• Analysis/Reasoning – Examines data to understand issues, draw conclusions, and solve problems.
• Decision Making and Judgement – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Job Knowledge – Understands the purpose of the position and demonstrates knowledge by staying current with changes impacting their job.
• Safety and Security Focus – Adheres to all workplace safety and security policies, standards, and practices.

Supervisor Competencies

In addition to the core and position competencies, these supervisor competencies are expected to be demonstrated by each employee in this position:

• Ensures Accountability - Holds self and others accountable to meet commitments, complete tasks, manage performance, and appropriate project management.
• Strategic Mindset - Understands the business by using a strategic and global perspective to make complex decisions, explore innovative solutions, and build networks to make the big picture attainable.
• Developing Other - Develops people to meet both their career and the organization's goals while creating trust and a positive work environment.

Supervisory Responsibility

Data Analyst

Process Management Coordinator