| BioLegend is looking for an Quality Management Systems Administrator to support our Quality System software platform as we are expanding our Quality Assurance team to accommodate some exciting changes to our organization such as product development of regulated devices, implementation of GMP, and a move to our specious new campus! In this role, you will use your technical acumen with Electronic Quality Management systems such as PLM and ERP and work with outside computer system vendors, BioLegend’s existing IT department, and our Quality and Validation team to coordinate implementation activities and handle management of system access and permission. You will also assist with Quality and Validation Configuration management the management of user training. The eQMS Administrator will be responsible for the implementation of system updates, configuration changes, creating reports and handling support issues, and working with technical and functional teams to solicit needs, determine feasibility, and implement configuration changes. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Daily administration and support of the Quality Software System including managing user setup, roles and security, customization of objects, fields, record types, and page layouts.
- Monitor interfaces to integrated systems ensuring that all systems are operating as designed.
- Participates in the software testing process, which includes test plans, contributing to test cases, appropriate testing environments and coordinating and executing testing
- Maintain current knowledge of the Quality System Software’s features and functionality, providing recommendations for improvements
- Implement configuration changes and customizations as required by the business
- Oversee changes and provide clear and timely communication as necessary with releases
- Serve as an escalation point for Quality System Software related support issues from Business Units team, which provide second level support
- Identifies and resolves conflicting requirements
- Responsible for changes to baseline requirements through effective application of change control processes, tools, and appropriate escalation
- Documents complex system workflows and business processes
- Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis. Propose new product features and updates.
- Determine, document and communicate the impact of proposed system enhancements and changes to current business processes
- Perform other duties as assigned
Competencies - Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
- Dependability - Amount of supervision required, punctuality and attendance.
- Quality of Work - Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
- Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
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