Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 73,000 people. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.
Implement, document, and maintain test systems and equipment utilized by the Complaints Investigation Group to perform initial analysis of field return product. Develop troubleshooting methodologies for more complex failure modes on an engineering investigation basis. Demonstrate linkage or root cause to symptoms observed by customers. Document symptoms and linkeage to root cause of problems. Provide documentation of engineering activities as required to support timely completion of complaint investigation reporting documentation as required by quality system regulations. Translate engineering investigation methodologies into procedures which can be executed by CIG technicians. Qualify new procedures and equipment as necessary. Develop metrics which demonstrate the effectiveness of the complaints investigation process. Communicate root cause information to operations production support engineers, and recommend changes to eliminate root causes.
Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management
ADC Diabetes Care
United States - California - Alameda
Yes, 5 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf