Growing facility looking for a dynamic and passionate Quality Manager to be part of our team.
If you have experience in the Quality field and have served in a supervisor / team lead role and are looking for an opportunity to progress in your career, this is the perfect role for you!
Great key contributor opportunity for those looking to make an impact and to be a change agent. Proven success working with collaborative teams is essential in this role as you will serve as the liaison between individual contributors, regional facilities and Senior Management.
We believe that success on the outside comes from a shared culture of positivity on the inside. Our internal sense of being is one of mutual respect, commitment, innovation, creativity, freedom of expression and more. If these are your values too, then this is the place for you.
Assist in the development and maintenance of quality systems. Ideal candidate will have five years of experience working in Quality Assurance and quality systems and three years in a supervisory or lead role. Position will be key liaison between, liaison well as supervise Quality team within facility.
Maintain and improve the SGS quality system utilizing a Plan-Do-Check-Act (PDCA) methodology. Elements of the quality system include but are not limited to quality planning, quality objectives and targets, documentation control, internal audits, corrective action, process control and risk-based thinking. Align ways of working across assigned sites and implement globally standardized ways of working.
Prepare and participate in Management Reviews with local management team(s), including Quality KPI performance, audit results, corrective action status and overall QMS status.
Track, report and communicate results and trends in Quality objectives against targets. Provide input on customer scorecards as needed. Make recommendations to continually improve quality with the goal of eliminating nonconformities.
Oversee the internal quality audit program at assigned locations to ensure audits are planned, conducted and reported as scheduled. Monitor and report on conformance with SGS, customer and regulatory requirements through internal audits.
Primary point of contact and manage external and customer quality audits. Serve as the liason between external or customer auditors and site management. Ensure audit plans and results are communicated and any resulting actions are assigned to appropriate resources.
Assist with the Customer Complaint process to ensure customer complaints are documented, investigated and addressed in a timely manner. Analyze customer complaints for trends and opportunities for continual improvement.
Facilitate the Corrective Action process to ensure corrective actions are raised, investigated and resolved in a timely manner. Analyze corrective actions for trends and ensure appropriate root cause analysis is applied to prevent recurrence of issues.
Provide leadership, coaching and performance management to direct reports to foster a culture of learning. Provide on-going communication and support to team members. Participate in other staffing-related activities as needed.
Conduct regular team meetings with the Quality Control operators and other work groups to foster and promote a culture of collaboration and innovation and to ensure important information on quality matters, workflows and best practices is being shared across all employees.
Conduct annual performance reviews with direct reports. Work with Human Resources (HR) to address performance concerns and discipline issues in a timely and professional manner.
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
Bachelor’s degree (or equivalent work experience)
5 years experience in Quality Assurance and quality systems
3 years supervisory experience
Experience in prepress, packaging or graphic industry a +
Demonstrated success in supervising or leading teams in a manufacturing environment
Demonstrated success in solving complex, technical problems
Proven change agent
Proficient in MS Word, Excel and PowerPoint
Excellent attention to detail when working under pressure
Practice and enforce SGS Core Values: Quality, Collaboration, Respect, Bravery, Creativity and Results
Work Quality – provides accurate, thorough, professional work regularly
Analysis and Judgement – analyzes problems skillfully; uses logic and good judgement to reach decisions
Communication – communicates knowledge clearly, accurately and thoroughly
Interpersonal skills – works well with others; gets things done with people, and keeps information lines open at all levels
Travel is required to other facilities, approximately 25% of the time International travel occasionally required
Additional Salary Information: Salary range contingent on experience. Competitive benefits package: (3) Benefit medical plan options, Dental, Vision, HSA contribution, FSA, 401(k) match and PTO policy. Package also includes company-paid life insurance, Short-Term Disability and Long-Term Disability coverage.
Sgsco is a global collective, collaborating to help brands Own The Moment™ when a consumer’s desire can be converted into action. We believe in the power of the package to convert interest into purchase; it’s what we call The Moment of Sale™. The sgsco collective delivers compelling package design and production consistently and quickly, with significant efficiency, on a global scale.