The Quality Manager will be responsible for establishing a corporate quality assurance program and team that promotes laboratory and field quality, productivity, customer satisfaction, regulatory compliance and that positively impacts the financial performance of SGS North America, Oil, Gas and Chemicals Services Division.
Structure and organize the Quality staff, ensuring quality functions are being performed, as required.
Maintain quality staff job results by coaching, counselling and disciplining employees; planning monitoring and appraising job results.
Assist local management with performance evaluations of departmental staff as needed.
Play a lead role in the company’s future planning efforts with respect to quality.
Achieve financial objectives by preparing the quality assurance budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Provide all employees with training in ASTM / UPO / IP / EPA/ISO, and other applicable regulations.
Audit regional and branch laboratories and operations departments for technical and system evaluation to ensure good housekeeping procedures and compliance with company/industry standards.
Help regional laboratories respond to corrective actions, follow-up, train correct, implement and prevent errors.
Coordinate and conduct regular Management Review Meetings.
Perform internal audits of departments, data, systems, and facilities. Report findings to management. Organize and plan follow-up inspections as part of corrective action processes.
Perform audits of vendors and subcontractors as mandated by executive management.
Review new or revised SOPs generated at the facility.
Assist proper communication to employees and management on the implementation of policies, procedures, and practices and compliance with government agency statutes and regulations including environmental protection and compliance.
Write and update SOPs pertaining directly to quality functions.
Stay current with regulations, industry standards and other applicable technologies.
Manage laboratory profeciency program (RR) for ASTM / IIS / Customers / Industries.
Conduct / coordinate / manage training & quality solutions based on RR defeciencies.
At all times, comply with company policies including the SGS Code of Integrity and Professional Conduct.
BS/MS in chemistry or related degree preferred and/or equivalent work experience.
5+ years of experience in a Quality Management role preferably in the Oil, Gas & Chemicals industry.
Must have full understanding of ISO 9001, 17025, 17020 and other applicable quality management systems and other regulatory guidelines.
Lead auditor certification preferred.
Experience and familiarity with word processing and database software required.
Must be able to travel domestically and/or internationally, as required.
Must be able to be available and willing to work/manage our 24/7 business.
Reasonable accommodations will be made for persons with disabilities.
Job requires mobile use of hands and arms.
Job requires mobility through laboratory spaces for auditing purposes.
Must be capable of working at a desk and computer terminal for up to three hours at a time, and for up to eight hours or more on a given day.
Must be capable of sustained concentration over printed materials for several hours at a time.
Ability to interact as a leader in a team-building environment with a wide variety of individuals from diverse backgrounds.
High level of resourcefulness, influence and execution skills.
Results-oriented and inclusive management style, coupled with excellent project management skills.
Must be able to think critically; problem-solving skills essential.
Advanced language proficiency (fundamentals of grammar and syntax) required.
Solid organizational skills required; must be able to prioritize multiple tasks.
Must be able to obtain and assess objective evidence fairly.
Excellent language and communication skills. Must be able to clearly communicate priorities and responsibilities on a daily basis. Must be able to convey complex ideas in easily understandable terms to both internal staff and outside auditors.
Good listening skills essential. Must be able to elicit precise information from persons with varying professional expertise.
Solid leadership skills essential. Must be able to lead both by example and through direct authority. Must be able to unite staff under common goals pertaining to quality. Must be able to build consensus across departments. Must be able to deliver criticism in a constructive, diplomatic manner.
Get involved in quality customer complaint investigations / litigations /claims / lawsuits.
Maintain quality data base up-to-date in order to understand and keep track of laboratory quality system at all the time.
Maintains a sound understanding of HSE management techniques and the commitment to deliver HSE performance that meets the expectations of SGS.
Maintains a strong knowledge of and commitment to Group and Divisional HSE Targets and Objectives by setting, monitoring and formally reporting local Targets and Objectives.
Balances production and cost control demands with Quality & HSE needs while not allowing one to become subordinate to the other.
Ensures risk assessments are completed for all routine and non routine activities.
Ensures Safe Working Methods are in place and applied in all operations and as identified by contract.
Identifies client and project HSE requirements and ensures these are built into the work while supporting the Group HSE Management System.
Ensures that suppliers / contractors are apprised of relevant HSE requirements and that any adverse HSE impacts of their activities or products are managed and minimized.
Identifies and provides relevant HSE training for their personnel.
Actively promotes good housekeeping and safe use of equipment.
Participates in incident investigations involving their department personnel.
Assists HSE staff in the completion of department HSE audits.
The requirements listed above are not meant to be an exhaustive list of the knowledge, skills, and/or abilities required for this position.
This job description should not be construed as an exhaustive statement of essential functions, duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign, change or reassign duties and responsibilities to this job at any time.
SGS is an Equal Opportunity Employer and a drug free environment.
SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity.With more than 90,000 employees, we operate a network of more than 2,000 offices and laboratories around the world.
We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspect...ion, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are. Our chosen markets will be solely determined by our ability to be the most competitive and to consistently deliver unequalled service to our customers all over the world.